A Re-Visit to Customer Service, Quality and Price

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I wrote this blog post quite some time ago, but it stands true today as much as it ever did.

Over the years we have seen our competition lower their price over and over and over again. At what point does that not only negate the value of the product, but the industry? How do we respond, by lowering our price? No, we continue delivering first in class products at a great price.

I recently had a colleague doing a bridal show and in a last ditch effort, the competition at the show crossed out and changed their prices with a sharpie. Yes, I’m not kidding, they took a sharpie and scribbled out the price and changed it to be lower. To me, that is a sign of desperation and poor business. I understand that clients go to bridal and event shows to get a good deal, but at what cost? If the vendor is resorting to undercutting the competition the day of, what else will they do? Don’t leave it to chance!

You may ask why I even made a post about this. Simple, we sell customer service and along with that we deliver amazing products and great prices. Are we the cheapest on the block, no. Are we the most expensive, no. Let me ask you this… When you are in the process of planning an event, is your goal to save $1? What are you sacrificing by saving $1? You are probably sacrificing customer service, product quality and cleanliness as well as a litany of headaches. As we all know, there are costs to running a business. Especially costs associated with doing it correctly. We have proven time and time again that we can save our clients money, but they are not sacrificing anything for that.

Statistically, 86% of buyers justify paying more for a great customer experience. We treat all of our clients the same way, with respect.

So as you venture out to plan your event, take everything into consideration and not just the price. Here are just a few things to be on the lookout for.

  • Will the vendor give you the time you need to meet with them?
    • These decisions are important and cannot be made in a rush.
    • If the vendor is rushing you out the door, you might not be that important to them.
    • Will the vendor meet with you a second time if needed? Some only give you 30-60 minutes and that’s it.
  • Are you getting quick responses to your calls and emails?
    • While we are not just waiting around for your call, we understand that your time is just as important as our time.
    • You will always get a call or email back from us the same day, typically within the hour.
  • Will the vendor give you a quote in writing to take with you?
    • Yes, i know that there are people that shop around and that’s OK.
    • We want to allow you to compare apples to apples.
    • Not having a quote might lead to comparing apples to hammers.
    • Many won’t give you a written quote as they believe you will take that to their competitors for a better deal.
    • We have no problem emailing you or printing your proposal right in our showroom. We will not give you something that is handwritten and clear as mud.
    • We know our clients will use us for the quality of service we provide, even if it is a little more money.
  • Is the vendor flexible with your counts?
    • Most vendors have a hard line with a 10% adjustment with no flexibility at all.
    • Our contracts state that you can adjust 10% up or down, but we are flexible. We know that you may have anticipated 200 people and your final counts came in at 170. We are not going to charge you for 10 people that were not coming. Most will and they don’t care. They will tell you that you signed a contract and that’s that.
    • Now, if you reserved an event for 200 people and came back with only needing for 100, then we need to discuss it. We may have been able to reserve some of those items that were placed on hold for your event.
  • Will the vendor be flexible the day of the event?
    • We know the day of your event you have a lot going on and no time to deal with things that are completely out of your control.
    • We understand that some events run over a little bit, maybe 30 minutes. So our staff will gladly wait outside the room until the party ends.
    • I have heard of vendors charging their clients more money the night of because their staff had to wait more than 15 minutes. Granted, there is a reasonable amount of time that should be understood. But 15 minutes? To me, that is someone out to nickle and dime you all the way. Remember when I asked what you are sacrificing by saving $1? This is it!
  • When the time comes to return your order (If it was not installed or torn down by the vendor), will you have problems?
    • All of our contracts state that the rentals have to be returned the Monday following the event. If they were shipped to the location, they need to be shipped back the Monday following the event.
    • Things happen and this does not always happen the way we plan. There are some weeks that things do not get returned until Tuesday. Could we charge for a late return, yes. Would we charge for a late return, no!
    • I have heard horror stories from clients telling me that they did not get their items returned by an exact time and got charged a ridiculous amount because of it. This tells the client that they are not important to you, just a means of payment.
    • This is another example of what happens when you try to save $1.

To sum it all up, just do your homework and take advice from someone who has been in the event business for over 30 years. When you are planning that 200 person event and you can save $200 for something cheaper, does it make sense? In the grand scheme of the event and all the costs involved, go with the company that is going to provide you with the customer service you deserve!

 

We look forward to working with you on your next event,

 

Lyle Brous

 

 

 

 

Lyle Brous
President/CEO
Fabulous Events, Inc.

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Entertaining Guide: Southern Soirée

posted in: Product Highlights | 0

Today we launched our Desert Horizon Collection with our partner, BBJ Linen.

Summer, the season of celebration and entertaining, is right around the corner – and what better way to make unforgettable memories this summer than a fiesta? Inspired by our new Desert Horizon collection, we looked to incorporate the bold colors and its rugged beauty the region is known for in our partyscape.

Southwestern patterns are very much in style right now. These native patterns, in an updated palette, are modern and super chic. To elevate your summer soirée beyond just another BBQ by the pool, follow these tips on how to make your get-together a southwestern inspired affair.

In the guide, you’ll discover:

  • The inspiration behind the Desert Horizon Collection
  • Tips on how to create the perfect tablescape
  • Southwestern influences to create a southern soireée

Our Entertaining Guide introduces our 9 brand new patterns and textures from the Desert Horizon collection! Download the guide to discover these exciting new designs and receive tips for entertaining.

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Meet Ivory Filigree: A Timeless Romantic

posted in: News, Product Highlights | 0

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Spring is in full bloom! This time of year brings forth fun and bright colors, as well as decadent designs that spark passion and energy. Our newest linen, Ivory Filigree, creates a romantic look with a sheer ivory linen paired with an overlay of shimmering sequins in a filigree pattern. 

The Perfect Pairing for a Romantic Tablescape

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Sheer Ivory Filigree overlay, paired with a soft Salmon Faille table linen, creates a unique and soft look that is perfect for a classically, romantic tablescape. Boasting a feminine sheer overlay with shimmering sequins in a delicate filigree pattern, Ivory Filigree is perfect for a romantic tablescape. 

Pair with Dreamy Florals

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Make your centerpiece shine with dreamy floral centerpieces for an added touch of elegance. Allow for hints of greenery to pop through and contrast with the delicate filigree design of the linen. Choose soft florals like ranunculuses to enhance the look.

Pair with Hints of Gold

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From the chargers to the flatware, gold is the perfect accent to this sparkling design. Complementing the unique plate design, gold brings out a sense of elegance and romance.

Pair with Soft Colors

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The best way to complement the unique design of Ivory Filigree is to pair it with complementing, soft colors. The pale peach napkins add a touch of color to the plate while the navy and salmon swirls in the plates add a pop of color while still giving light to the elegant linen.

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Create a romantic and timeless look with Ivory Filigree. The softness and elegance of this unique design will draw attention to your table designs.

Fabulous Events + BBJ Linen Open House

posted in: Event Showcase, News, Photos | 0

A few weeks ago we announced our partnership with BBJ Linen. Since then, things have been quite busy to say the least. On top of answering a ton of questions on how this will change the industry, we had many things to get ready. We have spent countless hours adding new items to our website as well as promoting them through our social media platforms. We closed our West Bloomfield showroom for some renovations and upgrades for 10 days. Upon re-opening, we had an amazing open house and trunk show.

If you missed our open house, here are some of the details. We had well over 100 people attend our open house and trunk show. We showed off some of our new linens and all of our glass chargers that are now available. We had some amazing partners work with us on the event as well. We invited 5 designers to create a tablescape to show off to the world. We gave our designers limited guidance on how they could design their table. The only thing they had to start with was the linen that we assigned them. We gave each designer one of our linens from our new blue collection. From there, it was completely up to them to pick out the napkins, chairs, chargers and other accessories to go on the table. All they had to do was let us know what they needed. To make it more exciting, we decided to have a fun tabletop competition and allow our guests to vote on the table they liked the best. All 5 tables looked amazing, but only one person could win. The winner of our competition was Jeffrey from Jeffrey Floral Architecture.

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Jeffrey Floral Achitecture
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Designs by Debbie LeClaire
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Bellisario Florist
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Gerych’s
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Blumz by JR Design

Please click HERE to see all the photos from our event.

Please visit our partners for more details on how they can help you with your next event.

Table Designs by:

Jeffrey Floral Architecture

Designs by Debbie LeClaire

Bellisario Florist

Gerych’s

Blumz by JR Design

 

Videography by:

VTI Productions

 

Photography by:

Justin Munter Photography

 

Food by:

Epicurean Catering

 

Entertainment by:

Naveen Productions

 

Signature drink by:

Tito’s Handmade Vodka

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Fashion vs. Functionality

posted in: Blog from the Boss | 0

Just a quick thought as the day wraps up. Yesterday I sat down with a colleague and we talked about the linen business. The key takeaway from the conversation was Fashion and the fact that we are part of the fashion industry. Now, let’s be honest, not all linen rental companies fall into that category. Most of the rental companies are purely functional. You have a table and you need it covered, they can help. You want a poly napkin, they can help. We can do that too, but we also go way beyond functionality. When you are planning an event, it is special. It is special to you and the people that attend it. When we work with clients, we work with them to create their dream event. Doing so, comes at a cost. It does not mean you have to break the bank, but it means you have to spend money to get what you want. This is no different than picking out the perfect dress. You have to love what you pick out, not just like it. Our linens help you express a feeling or desire. They can transform the space from yawn to YES! So when you are thinking about that next event, call us. We know how to step it up a notch or two! Our continued goal is to move our clients beyond just functionality and into fashion.

Welcome Greenery, Pantone Color of the Year for 2017

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Last month, Pantone, selected its 2017 Color of the Year, Greenery. According to Leatrice Eiseman, executive director of the Pantone Color Institute, “We don’t all have access to the green forest, but we do have access to things we can bring into our home environment.” The same goes true for weddings and events.

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Pantone describes the color as “a fresh and zesty yellow-green shade that evokes the first days of spring… (and) symbolizes the re-connection we seek with nature, one another and a larger purpose amid a complex social and political landscape.”

So this year we expect to see many shades of green popping into our events. Here are just a few of many choices we offer in greens. We look forward to seeing what our clients put together this season. So whether you are planning a wedding or birthday, a Bar/Bat Mitzvah or graduation, we can help. Call on Fabulous Events for all your rental needs.

Apple Green Chevron Apple Green Crinkle TaffetaApple Green Destiny SheerApple Green PintuckApple Green PolyesterGreen LED Edison Style String Lights

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